Customer Service

SharkBite aims to give you an easy, secure and reliable shopping experience, and our Customer Service department is glad to help with any aspect of your visit to the store.

Please select from these options:

Contact SharkBite Got a suggestion, a question, something that requires clarification, or even a complaint? Check this section for our full contact details.

Delivery Prices & Policies Delivery is free of charge within the UK for all orders over £20.00, otherwise delivery is charged at £FREE per order. Check here for full details.

Help with your Order Not sure about our order process? Check here for a helping hand.

Returns Procedure Because Sharkbite is a mail-order business, we appreciate that not everything you buy will be a perfect fit or ideal for your requirements. Check this section for our friendly returns policy on all goods.

Payment Options SharkBite accepts payment via debit & credit card through this web site or over the phone. Check this section for complete details.

Transaction Security SharkBite takes great pride in running a thoroughly secure store, so you can pay by credit/debit card with confidence that your details will not be disclosed to unauthorised parties.

Complaint Handling Procedure We endeavour to respond as quickly and as fully as possible to any issue of customer dissatisfaction. Check this section for the full policy.

Get Me the Manager! If your questions are not answered by the sections above, then please contact SharkBite’ general manager Paul Morgan.

Terms & Conditions Check here for a full run-down of our terms and conditions of business.

Privacy Policy We respect your privacy, and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).